Our terms

These terms

1.1 What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods, services or digital content.

1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

Information about us and how to contact us

2.1 Who we are. We are The Wellbeing Sisters Limited, a company in England and Wales. Our company registration number is 11788191 and our registered office is at 20-22 Wenlock Road, London N1 7GU.

2.2 How to contact us. You can contact us by writing to us at info@wellbeingsisters.com or 20-22 Wenlock Road, London N1 7GU.

2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

Our contract with you

3.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

3.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

3.4 We only sell to the UK. Our website is solely for the promotion of our products in the UK. Unfortunately, we do not deliver to addresses outside the UK.

Our products

4.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

4.2 Product packaging may vary. The packaging of the product may vary from that shown in images on our website.

Your rights to make changes

If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8 – Your rights to end the contract).

Our rights to make changes

6.1 Minor changes to the products. We may change the product:

(a) to reflect changes in relevant laws and regulatory requirements; and

(b) to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the product.

6.2 More significant changes to the products and these terms. In addition, as we informed you in the description of the product on our website, we may make changes to these terms or the product, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.

Providing the products

7.1 Delivery costs. The costs of delivery will be as displayed to you on our website.

7.2 When we will provide the products. During the order process we will let you know when we will provide the products to you. If the products are ongoing services or subscriptions, we will also tell you during the order process when and how you can end the contract.

(a) If the products are goods. If the products are goods we will deliver them to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order OR we will contact you with an estimated delivery date, which will be within 30 days after the day on which we accept your order.

(b) If the products are ongoing services or a subscription to receive goods or digital content. We will supply the services, goods or digital content to you until either the services are completed or the subscription expires (if applicable) or you end the contract as described in clause 8 or we end the contract by written notice to you as described in clause 10.

(c) If the products are part of a subscription box. Wellbeing Sisters Boxes ordered on or before the 5th of the box month will be dispatched from the 10th of the month. Please note that the subscription boxes can take up to 10 working days to leave our premises. Boxes are sent via Royal Mail 2nd Class delivery.

7.3 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

7.4 If you are not at home when the product is delivered. If no one is available at your address to take delivery, the products cannot be posted through your letterbox, and you have not nominated a safe place for your delivery to be left, Royal Mail will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.

7.5 If you do not re-arrange delivery. If, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 10.2 will apply.

7.6 When you become responsible for the goods. A product which is goods will be your responsibility from the time we deliver the product to the address you gave us, including your nominated safe place.

7.7 When you own goods. You own a product which is goods once we have received payment in full.

7.8 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, name, address and contact details. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

7.9 Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:

(a) deal with technical problems or make minor technical changes;

(b) update the product to reflect changes in relevant laws and regulatory requirements;

(c) make changes to the product as requested by you or notified by us to you (see clause 6).

7.10 Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. If we have to suspend the product for longer than 2 months in any 6 month period we will adjust the price so that you do not pay for products while they are suspended. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 3 months and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.

7.11 We may also suspend supply of the products if you do not pay. If you do not pay us for the products when you are supposed to (see clause 12.4) and you still do not make payment within 5 days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. We will not suspend the products where you dispute the unpaid invoice (see clause 12.7 (b)). We will not charge you for the products during the period for which they are suspended. As well as suspending the products we can also charge you interest on your overdue payments (see clause 12.4).

Your rights to end the contract

8.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

(a) If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back), see clause 11;

(b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2;

(c) If you have just changed your mind about the product, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;

(d) In all other cases (if we are not at fault and there is no right to change your mind), see clause 8.6.

8.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:

(a) we have told you about an upcoming change to the product or these terms which you do not agree to (see clause 6.2);

(b) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

(c) there is a risk that supply of the products may be significantly delayed because of events outside our control;

(d) we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 3 months; or

(e) you have a legal right to end the contract because of something we have done wrong.

8.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

8.4 When you don’t have the right to change your mind. You do not have a right to change your mind in respect of:

personalised products;

(a) digital products after you have started to download or stream these;

(b) products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; and

(c) any products which become mixed inseparably with other items after their delivery.

8.5 How long do I have to change my mind? How long you have depends on what you have ordered and how it is delivered.

(a) Have you bought goods (for example one off products)?, if so you have 14 days after the day you (or someone you nominate) receives the goods, unless:

(i) Your goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods.

(ii) Your goods are for regular delivery over a set period (for example subscription boxes). In this case you have until 14 days after the day you (or someone you nominate) receives the first delivery of the goods.

8.6 Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 8.1), you can still end the contract before it is completed. A contract for goods or digital content is completed when the product is delivered, downloaded or streamed and paid for. If you want to end the contract in these circumstances, just contact us to let us know. The contract will not end until 1 calendar month after the day on which you contact us. We will refund any advance payment you have made for products which will not be provided to you. For example, if you tell us you want to end the contract on 4 February we will continue to supply the product until 3 March. We will only charge you for supplying the product up to 3 March and will refund any sums you have paid in advance for the supply of the product after 3 March.

8.7 Cancelling your subscription.

(a) To cancel a monthly subscription it must be communicated to us in accordance with clause 9.1 by giving 4 weeks notice of cancellation. If the cancellation is made after 4 weeks prior to when your next box payment is due, you will incur charges in respect of the following month’s payment, and receive the following month’s box. By way of example if you cancel your subscription on 10th July, you will incur charges for payment of the subscription for August and receive the August box, however you will not incur charges for payment in relation to the subscription for October.

(b) For 3 and 6 box subscriptions the procedure stated in clause 9 will only apply at the end of your initial subscription period. By way of example, if you have signed up for 6 boxes, you can cancel at any time during the 12 month subscription period (up to 4 weeks prior to when your next box payment is due) and your subscription will not continue on a rolling basis after the initial subscription period has ended. This does not affect your rights to cancel during the period of 14 days from receiving your first box.

How to end the contract with us (including if you have changed your mind)

9.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:

(a) Email. Email us at info@wellbeingsisters.com. Please provide your name, home address, details of the order and, where available, your phone number and email address.

(b) Online. In your account under ‘My Subscription’, click the ‘Give Your 4 Week Cancellation Notice button’.

(c) By post. Simply write to us at 20-22 Wenlock Road, London N1 7GU, including details of what you bought, when you ordered or received it and your name and address.

9.2 Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. Please email us at info@wellbeingsisters.com for a return label. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.

9.3 When we will pay the costs of return. We will pay the costs of return:

(a) if the products are faulty or misdescribed; or

(b) if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong. In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.

9.4 How we will refund you. We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

9.5 Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:

(a) We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

(b) The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

9.6 When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:

(a) If the products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 9.2.

(b) In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.

Our rights to end the contract

10.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:

(a) you do not make any payment to us when it is due and you still do not make payment within 5 days of us reminding you that payment is due;

(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products; or

(c) you do not, within a reasonable time, allow us to deliver the products to you or collect them from us.

10.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

10.3 We may withdraw the product. We may write to you to let you know that we are going to stop providing the product. We will let you know at least 2 months in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products which will not be provided.

If there is a problem with the product

11.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can write to us at info@wellbeingsisters.com or 20-22 Wenlock Road, London N1 7GU.

11.2 Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.

Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

1. a) Up to 30 days: if your goods are faulty, then you can get an immediate refund.
2. b) Up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.
3. c) Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.

See also clause 8.3.

11.3 Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please email us at info@wellbeingsisters.com for a return label or to arrange collection.

Price and payment

12.1 Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 12.3 for what happens if we discover an error in the price of the product you order.

12.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

12.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

12.4 When you must pay and how you must pay for goods. We accept payment with Mastercard, Visa and American Express. We also accept PayPal. You must pay for the products before we dispatch them. We will not charge your credit or debit card until we dispatch the products to you.

12.5 When you must pay and how you must pay for subscriptions. Payment will be automatically taken from your bank account via the methods in clause 12.4 on the 1st day of each box month (February, April, June, August, October, December). This payment will continue to be taken on the 1st of each box month unless this agreement is terminated in accordance with clauses 8.7 and 9.1 of this agreement.

12.6 If you opt for a bi-monthly subscription (every two months): the bi-monthly rolling payment will be £60 for tailored boxes including delivery, and £30 for the discovery box, plus delivery cost.

12.7 If you decide to opt for a 3 or 6 box subscription with Wellbeing Sisters:

(a) The total amount due for the 3 or 6 box subscription will be paid in advance in accordance with clause 12.5.

(b) The 3 or 6 box subscription will continue on a rolling bi-monthly basis unless cancelled in accordance with clauses 8.7 or 9. This means that you will be charged the initial rate of £60 (including delivery) per month. This payment will be taken the next box month after your subscription has expired. This payment will continue to be taken in accordance with clause 12.5 unless this agreement is terminated in accordance with clauses 8.7 and 9.1.

12.8 We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 5% a year above the base lending rate of NatWest Bank from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

12.9 What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

Our responsibility for loss or damage suffered by you

13.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

13.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised at clause 11.2 and for defective products under the Consumer Protection Act 1987.

13.3 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

How we may use your personal information.

We will only use your personal information as set out in our Privacy Policy, see our privacy policy.

Other important terms

15.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

15.2 You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. We may not agree if we deem the person that is proposed to be the transferee as unsuitable for any reason. However, you may transfer our guarantee at clause 8.4 to a person who has acquired the product. We may require the person to whom the guarantee is transferred to provide reasonable evidence that they are now the owner of the relevant item or property, for example by writing to us to confirm.

15.3 Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms, except as explained in clause 15.2 in respect of our guarantee. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

15.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

15.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

15.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

15.7 Alternative dispute resolution. We will try to solve any disputes with you quickly and efficiently. If we cannot resolve a dispute using out internal complaint handling procedure, we will let you know this and provide information about our alternative dispute resolution provider. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.

Model Cancellation Form

(Complete and return this form only if you wish to withdraw from the contract)

To [TRADER’S NAME, ADDRESS, TELEPHONE NUMBER AND, WHERE AVAILABLE, FAX NUMBER AND E-MAIL ADDRESS TO BE INSERTED BY THE TRADER]

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate

© Crown copyright 2013.

WSCLUB. Terms and Conditions

Introduction

1.1 The WSCLUB. is a membership club operated by The Wellbeing Sisters Limited, a company in England and Wales, company registration number 11788191, with its registered office at 20-22 Wenlock Road, London N1 7GU. 

1.2 Any reference to “you” or “your”, means you as a customer of The Wellbeing Sisters Limited and/or as a user of the Wellbeing Sisters website and the WSCLUB. Any reference to “we”, “us”, “our”, “Wellbeing Sisters” or “WSCLUB.” is to The Wellbeing Sisters Limited. The “website” refers to www.wellbeingsisters.com.  

1.3 These terms and conditions (and the other documents referred to herein) govern the relationship between you and Wellbeing Sisters when you join the WSCLUB. These terms and conditions set out important information regarding your rights, obligations, and the restrictions that may apply when you order products from our website through the WSCLUB.

1.4 Please read these terms and conditions carefully before signing up to the WSCLUB. or ordering any products from our website.

1.5 You should understand that by joining the WSCLUB. and/or ordering any products via the WSCLUB., you agree to be legally bound by these terms and conditions.

1.6 We will not file or store a copy of these terms and conditions for each transaction made via the WSCLUB. You should print a copy of these terms and conditions for future reference.

1.7 By signing up to the WSCLUB., you accept these terms and conditions. Please understand that if you refuse to accept these terms and conditions, you will not be able to join the WSCLUB. or order any products from the website via the WSCLUB.

1.8 Customers must be 18 or over to sign up to The WSCLUB. By joining the WSCLUB. you confirm that you are legally capable of entering into binding contracts.

1.9 You can sign up to the WSCLUB. on our website www.wellbeingsisters.com  or using the sign up link sent to you by email, or via a link shared on social media.

Joining the WSCLUB.

2.1 When you join the WSCLUB., you are signing up for a rolling monthly contract and recurring delivery service, which can be cancelled in accordance with our cancellation policy detailed in section 12  below.

2.2 Upon joining the WSCLUB. you will be required to input your payment and delivery information. 

2.3 As a member of the WSCLUB., you are able to skip a month at any time, which means you will not have to make a payment or place an order for the current month. If you skip a month your payment method will not be charged. To skip a month, you will need to log in to the WSCLUB. once it opens and select the option to skip the month.  Please note that the WSCLUBon the first Tuesday of every month the WSCLUB. will be open for 48 hours ONLY each month, and you will be notified by email in advance of the opening.

2.4 It is your obligation to select which products you would like from the WSCLUB. each month. Prior to the WSCLUB. opening, we will select a number of products for you, costing between £30 and £35 – our monthly WSCLUB. selection. We will email you to let you know that we have made a selection and inform you of when you are able to log into the WSCLUB. and select your products. If you do not sign in by the time the WSCLUB. closes, 48 hours after it opens, and make a selection, edit your selection or skip the month, you will receive the WSCLUB. selection and you will be charged between £30 and £35 plus postage (£2.99) accordingly (the total cost of the WSCLUB. selection after the 40% discount has been applied).

2.5 Each month, you may select as many products from the WSCLUB. as you want, however, there are limits within specific brands as to how many products you are allowed to purchase.

2.6 There is a £15 minimum spend in the WSCLUB. each month. As any changes you make to your WSCLUB. basket will be autosaved, if you have less than £15 of products in your basket by the time the WSCLUB. closes and you have not selected the option to skip the month, you will still be charged £15 (plus £2.99 postage and packing). There will be reminders about this in the WSCLUB. and you will not be able to request an email confirmation of your order should your basket total be less than £15 (after the 40% WSCLUB. discount).

2.7 If your basket is empty when the WSCLUB. closes you have skipped the month. 

WSCLUB. Products

3.1 By joining the WSCLUB. you will be able to purchase discounted products (currently at 40% off), some of which may not be available via the WS shop on the Wellbeing Sisters website.

3.2 The products available in the WSCLUB. will vary in value and may include sample and travel-sized products.

3.3 Exact products available in the WSCLUB. may vary from contents listed in marketing communications in relation to the WSCLUB. Brands may include specific products in the WSCLUB. and not their entire range.

3.4 If we cannot provide you with the products you have ordered from the WSCLUB. we will try our best to contact you in order for you to select an alternative product. If we cannot get hold of you, we reserve the right to substitute your product choice for an alternative or to not to deliver this particular product to you and issue a refund for the cost of this product, not including delivery cost.

3.5 The images of the products on our website are for illustrative purposes only and may vary slightly from those images, as computers and other devices can display colours differently. The packaging of the products may also vary from that shown in images on our website.

3.6 Many of the products contain natural ingredients which often vary in colour from batch to batch.

3.7 Whilst we will provide general advice and instructions relating to the products, any advice and instructions provided by Wellbeing Sisters relating to the products available in the WSCLUB. have been provided in order to help you in using the products and to give guidance. These are provided for general information only. We accept no liability for any loss, damage or injury arising as a result of the advice or instructions provided to you on our website or in conjunction with any of the products available in the WSCLUB.

3.8 You are responsible for opening and inspecting the products upon delivery and then storing them appropriately. You are also completely responsible for the use of the products. We accept no liability for any loss, damage or injury arising as a result of your incorrect storage or usage of products sold via the WSCLUB.

3.9 If you have an allergy, you are responsible for checking product packaging and the website to ensure that a product does not contain an allergen relevant to you. Whilst not all of the packaging for every product will contain full information and allergen advice, you will be able to find this information on our website or on the relevant brand’s website. If you are not sure, please contact us at info@wellbeingsisters.com.

3.10 Not all the products available in the WSCLUB. are safe for use when trying to conceive (TTC), when pregnant or whilst breastfeeding. If a particular product is not suitable for use during these periods a badge will be present on the product image stating ‘‘NOT SUITABLE. Do not use when TTC, pregnant or breastfeeding’. This could be because of a certain ingredient or because the percentage of essential oils is too high, for example. If you are unsure if you should use a particular product please consult your general practitioner or relevant healthcare professional. If you have further questions, please email us at info@wellbeingsisters.com.   

3.11 Although supplements are sometimes available through the WSCLUB., Wellbeing Sisters recommends consulting your general practitioner or relevant healthcare professional prior to buying or consuming any supplements, particularly if you have any allergies or if you are TTC, pregnant or breastfeeding. Supplements are not intended to be used as a substitute for a healthy diet and lifestyle and are not intended to treat, prevent, or diagnose any medical conditions. You are responsible for taking supplements, and Wellbeing Sisters is not liable for any harm caused by inappropriately taking supplements sold via our website or the WSCLUB.

Contract

4.1 Please take time to log in to the WSCLUB. and review the selection of products we have chosen for you, and make any changes/continue shopping. Your changes will be automatically saved but you will see an option to send yourself an email confirmation for your records. Once the WSCLUB. closes, you will receive an email from us acknowledging that we have received your order and confirming which products you have selected. If you have not logged into the WSCLUB., selected your desired products or skipped the month, you will receive our monthly WSCLUB. selection and you will be charged between £30 and £35, plus postage and packing (£2.99). If you have amended your basket, but it is less than the minimum spend of £15, you will be charged £15 (plus £2.99 postage and packing).) and sent the contents of your basket. If your basket is empty when the WSCLUB. closes, you will skip the month, will not be charged or receive any products.

4.2 Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product. The contract between us for the purchase of products (“contract”) will only be formed when we take payment from you. We are not under any obligation to accept an order from you.

4.3 The contract will relate only to those products whose dispatch we have confirmed in an email that confirms that the product has been dispatched (“dispatch confirmation”). We will not be obliged to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate dispatch confirmation.

Payment

5.1 The price of products and any delivery charges will be as quoted on our website from time to time, except in cases of obvious error. Prices include VAT.

5.2 Product prices and any delivery charges are liable to change at any time, but changes will not affect orders that we have already sent you a dispatch confirmation for.

5.3 When you sign up to become a member of the WSCLUB., no initial payment will be taken from your card. You will not be charged until the day after the WSCLUB. has closed, if you have not opted to skip the month. 

5.4 When you give your credit or debit card details you are confirming that you are either the card holder, or that you have permission from the card holder to use the card for the purpose of joining the WSCLUB. You agree and acknowledge that unless you opt to skip a month or make any changes to your basket, you will be between £30-£35 per month, which is subject to change, and you accept responsibility for all recurring charges prior to cancellation, including where applicable any charges processed by us after the expiration date of your payment card.

5.5 Your WSCLUB. payments will be handled by a third party. Please note, when you place an order for the WSCLUB., the third party will securely store your card details for us to take your monthly payment.

5.6 You should be aware that where you have not paid us for your WSCLUB. selection within five days of the WSCLUB. closing, you will not receive your selection. If this happens on more than one occasion, we retain the right to cancel your membership. If your membership is cancelled, you may be able to re-join. Due to the limited supply of memberships, we may not be able to guarantee that a membership will be available.

5.7 If you think that an invoice or any amount charged to you is wrong, email us at info@wellbeingsisters.com to let us know. Please note that any such cancellation by us, or any other failure or delays to exercise our rights or remedies under these terms or at law in respect of your non-payment, shall not constitute our waiver of our rights or remedies and shall not prevent or restrict the further exercise of that right or any other right or remedy by us.

5.8 Credit: Wellbeing Sisters makes available from time to time Account Credit (which is credit applied to a customer’s WSCLUB. account at Wellbeing Sisters’ discretion). Account Credit operates as credit applying to a customer’s WSCLUB. account, redeemable (subject to conditions, as set out below) against the cost of products. Account Credit is referred to collectively in these terms as credit(s).

1. If you are in receipt of credit, you will receive an email notifying you of the amount, which will be automatically applied to either your next WSCLUB. order or WS shop order.
2. Product orders in the WSCLUB. are subject to minimum order values, which continue to apply regardless of whether payment or part-payment is by way of credit. 
3. Credit cannot be exchanged for cash or any other alternatives and have no monetary value. Credit cannot be redeemed against delivery charges.
4. Please check if there are time limits to the credit received, as you may only have a limited period to use them.
5. We reserve the right to cancel credit at any time. We also reserve the right to reject credit if we suspect any fraud.
6. Currently, credit may not be used in conjunction with other discounts available in the WSCLUB. or WS shop. Details to follow. For more information, contact us at info@wellbeingsisters.com. 

Returns and Refunds

6.1 Under the Consumer Contracts Regulations 2013, for most products bought online, you have a legal right to change your mind within 14 days and receive a refund. Please note that this right to change your mind begins on the date of your order – the day the WSCLUB. closes each month.

6.2 If you notify us within 14 days of the WSCLUB. closing and your order being confirmed that you have changed your mind, you will be eligible for a refund. If this is before you have received the dispatch confirmation as detailed in 4.3, the refund will be issued within 48 hours and will be received by your original payment method within five working days. Should you have received your dispatch confirmation, you will be required to return the items in their original condition, prior to a refund being issued. The cost to return the items is payable by you and your refund will not include any original postage cost. 

6.3 Right of return and refund if a product is defective or not as described: because you are a consumer, we are under a legal duty to supply products that are in conformity with this contract. You have legal rights in relation to products that are defective or not as described. If the products we deliver to you are defective or are not as described on our website, you should contact us and report such defect or misdescription as soon as possible (we ask that this is within 3 days from delivery of the products and if possible we ask that you send us a photograph as evidence of the defective or misdescribed product – this will assist in processing your refund quickly). If you are emailing us or writing to us please include details of your order to help us to identify it (and photographic evidence if applicable).

6.4 If you wish to return a product to us for any of the reasons set out above, you just need to let us know within the applicable timeframe. The easiest way to do this is by emailing us at info@wellbeingsisters.com.

6.5 We will ask you to safely dispose of any affected product and if we agree that it is defective or misdescribed (acting reasonably) we will offer you the choice of either an exchange or a refund of the price of the product in full.

6.6 We will refund you within 14 days after the day on which (whichever is the earlier of):

1. the day we receive the product back from you;
2. the day on which you provide us with acceptable evidence that you have sent the product back to us; or
3. the day on which you provide us with acceptable evidence that the product is defective or misdescribed and we have agreed for you to throw the product away safely.

6.7 We try our best to ensure that our products are perfect 100% of the time, but we are sure you will agree that this is not always possible. In the event of a minor issue (for example, a slight dent to the outer packaging of a product where no damage to the actual product has occurred) we reserve the right to use our discretion as to whether a full refund is applicable or not. We will act reasonably and may offer you a partial refund, credit or a voucher to be used in the WS shop and/or WSCLUB. at our discretion. In the event that we apply a credit or voucher to your account in respect of an issue, we reserve the right to reasonably remove it if it has not been used by you, within the time stated in our correspondence with you regarding the credit without prior notice to you.

6.8 We will refund you by the method used by you to pay.

6.9 Your legal rights: Advice about your legal right to cancel the contract is available from your local Citizens’ Advice Bureau or Trading Standards office. Your legal rights are not affected by your right of return and refund in this condition or anything else in these terms and conditions.

Delivery

7.1 You are able to skip a month if you do not want to receive any products from the WSCLUB. If you do not log in to your account and skip the month or select your products, you will receive our monthly WSCLUB. selection through a recurring delivery service. 

7.2 We will confirm if we can deliver to you and if we can your estimated delivery date, in the dispatch confirmation.

7.3 The WSCLUB. is currently only available in the UK (excluding Channel Islands and The Isle of Man).

7.4 Delivery costs £2.99 per WSCLUB. order – we split the cost of shipping with you.

7.5 Your order will be sent via Royal Mail, or DPD tracked, with next day delivery. Your order will be shipped within 10 days of the WSCLUB. closing. Our aim is to ship as soon as possible, however shipping and delivery may be impacted by uncontrollable external events detailed in section 16.

7.6 It is your responsibility to ensure that you have given us the correct delivery address and any special delivery instructions. You can edit your address via your WSCLUB. account or emailing us at info@wellbeingsisters.com.

Risk and Title

8.1 The products ordered will be at your risk from the time you receive the product. Ownership of the products ordered will also pass to you upon your receipt of the products provided full payment of all sums due in respect of the products, including any delivery charges, has been received.

Warranty (our promises)

9.1 Subject to the disclaimers set out in 10.3 we promise to you that any product purchased from us through the WSCLUB. will conform in all material respects with its description, be of satisfactory quality, be reasonably fit for all the purposes for which products of that kind are commonly supplied at the time of delivery.

9.2 The products we sell comply with the statutory legal requirements and relevant health and safety standards of the United Kingdom. We can therefore make no representation or warranty that any product is compliant with health, safety or other legal requirements which apply outside the United Kingdom.

9.3 We shall have no liability under the warranty set out at condition 10.1 to the extent that any damage or defect results from:

1. modification or alteration of the products by anyone other than us;
2. your or any third party’s use of the products in a manner contrary to the instructions given to you by us;
3. fair wear and tear, wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party; or any failure to use reasonable skill and care in using the products and/or failure to use the products legally and/or for the purposes for which such products are intended to be used.

Our Liability

10.1 Nothing in these terms and conditions shall:

1. restrict your statutory rights (including your rights to receive a reasonable standard of service, more details about which can be obtained from your local Trading Standards office or Citizen’s Advice Bureau);
2. exclude or limit our liability for death or personal injury resulting from our negligence;
3. exclude or limit our liability for fraud or fraudulent misrepresentation;
4. exclude or limit our liability for any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 (this relates to legal title/ownership);
5. exclude or limit our liability for defective products under the Consumer Protection Act 1987; or
6. exclude or limit our liability for any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

10.2 Subject to condition 10.1, if we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the products and, subject to condition 10.3, any losses that you suffer as a result of our failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure. We are not responsible for any loss or damage that is not foreseeable at the time we enter into a contract.

10.3 Subject to condition 10.1 we will not be liable for losses that result from our failure to comply with these terms and conditions that fall into the following categories: loss of income or revenue; loss of business; loss of profits; loss of anticipated savings; loss or corruption of data, information or software; or waste of management or office time. However, this condition 10.3 will not prevent claims for loss of or damage to your tangible property that are foreseeable or any other claims for direct loss that are not excluded in this condition 10.3.

Privacy Policy

11.1 We take care to handle your personal data in accordance with applicable law. Please see our privacy and cookies policy for more information.

Cancellation

12.1 You may cancel your WSCLUB. membership at any time.

12.2 To cancel your WSCLUB. membership, please do so via your account or contact us at info@wellbeingsisters.com. 

12.3 If you cancel your membership within 14 days of ordering from the WSCLUB. (including where you have not logged in or skipped the month and have therefore been charged for the WSCLUB. selection that month), you will still be charged for that order and it will still be dispatched unless you action your consumer right to a refund as detailed in section 6.

12.4 On occasion, we may like to discuss the cancellation of your membership or closing of your account with you, and we might call you to discuss the cancellation of your account.

12.5If you send us your cancellation notice by email, then your cancellation is effective from the date you send us the email.

12.6 This paragraph does not affect your statutory rights as a consumer, including, where applicable, your right to cancel your membership in accordance with your statutory rights. To exercise your statutory rights, please contact info@wellbeingsisters.com.

12.7 We reserve the right to cancel or amend the WSCLUB. or its terms (including the price of the membership, minimum spend value, and available discounts) at any time. We will provide you with notice of any changes to these terms. You may cancel your membership in accordance with this paragraph if you do not wish to proceed with any changes. If you continue to use your WSCLUB. membership account, you will be deemed to have accepted any changes.

Data Protection

13.1 We are the data controller of any personal information that we collect from you in order to administer the WSCLUB. We take the protection of your personal information seriously. You can find out more about how we process your information by viewing our Privacy Policy.

13.2 Where you have consented for us to do so, we will send you the latest news from Wellbeing Sisters. You may receive emails or other communications from us from time to time which strictly relate to the service we are providing to you through the WSCLUB. If you no longer wish to be part of the WSCLUB., you can cancel your membership in accordance with instructions listed in section 12.

Contact and Communications

14.1 You can contact our customer services team at any time by emailing info@wellbeingsisters.com.

14.2 If your contact details change during any time your membership, you can update this via your account. You will be responsible for providing valid contact and address details and for ensuring your contact details are up to date. If your contact details and address are not up to date then we shall not be responsible in the event that you fail to receive your WSCLUB. products.

14.3 Applicable laws require that some of the information or communications we send to you should be in writing. When using our website, you accept that communication with us will be mainly electronic. You will be contacted by email or we will provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

14.4 All notices given by you to us must be given to Wellbeing Sisters at info@wellbeingsisters.com. We may give notice to you at either the email or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent.

Transfer of Rights and Obligations

15.1 The contract between you and us is binding on you and us and on our respective successors and assignees.

15.2 You may not transfer, assign, charge or otherwise dispose of a contract, or any of your rights or obligations arising under it, without our prior written consent.

15.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.

Uncontrollable External Events

16.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by uncontrollable external events.

16.2 An uncontrollable external event includes any act, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: strikes, lock-outs or other industrial action; civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; impossibility / breakdown of the use of railways, shipping, aircraft, motor transport or other means of public or private transport including traffic; failure by our suppliers to supply; failure of public or private telecommunications networks (including the internet); and the acts, decrees, legislation, regulations or restrictions of any government.

16.3 Our performance under any contract is deemed to be suspended for the period that the uncontrollable external event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the uncontrollable external event to a close or to find a solution by which our obligations under the contract may be performed despite the uncontrollable external event. 

General

17.1 If there is any reason to believe that you are not complying with these terms, we reserve the right to cancel your WSCLUB. membership account.

17.2 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process. We will not be held responsible for any delay or failure to perform or comply with our obligations under these terms if the delay or failure arises from any cause which is beyond our reasonable control.

17.3 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

17.4 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; or for breach of your legal rights in relation to the products you purchase from us.

17.5 Waiver: If we fail, at any time during the term of a contract, to insist upon strict performance of any of your obligations under the contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations. A waiver by us of any default will not constitute a waiver of any subsequent default. No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with condition 14 above.

17.6 Severability: If any of these terms and conditions or any provisions of a contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

Entire Agreement

18.1 These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any contract.

18.2 We each acknowledge that, in entering into a contract, neither of us relies on any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them. 

Our Right to Vary these Terms and Conditions

19.1 We have the right to revise and amend these terms and conditions from time to time including (without limitation) to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.

19.2 If we revise and amend these terms and conditions so as to alter the information required to be provided by applicable laws and regulations, such revisions and amendments will be effective unless you expressly notify us that you do not agree to any such revisions or amendments.

19.3 Subject to condition 18.2, you will be subject to the policies and terms and conditions in force at the time that you order products from the WSCLUB., unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the dispatch confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions).

Law and Jurisdiction

20.1 Contracts for the purchase of products through our website via the WSCLUB. and any dispute or claim arising out of or in connection with them will be governed by English law. Any dispute or claim arising out of or in connection with such contracts will be subject to the exclusive jurisdiction of the courts of England.

These terms and conditions were last updated on 29th June 2022.