What is the Wellbeing Sisters’ seal of approval?

Our number one priority is to provide you with the information you need to make an informed decision about the products you choose to use. We extensively research the ingredients in all the products we stock. We only award a product with the Wellbeing Sisters’ Seal of Approval where none of its ingredients has links to poor female health outcomes – basing our decision on the most up-to-date information and research available. 

Are all the products available in the Wellbeing Sisters shop natural and organic?

All the products in the Wellbeing Sisters shop contain naturally occurring ingredients, and wherever possible, these are also organic and sustainably sourced. You might occasionally find some synthetic additives, but please be assured that none of these are known to impact or harm your health negatively.

Are all the products available at Wellbeing Sisters cruelty-free and vegan?

All of the products we stock are cruelty-free and have not been tested on animals. Not all products are vegan, including several of our supplements. Please check the individual ingredients on the product page for clarity.

Can I buy products as a gift or create a gift box?

Yes of course! There are two ways to do this. 

1. Add the products you would like to purchase as part of a gift to your basket, and then let us know that your order is a gift in the comments box on the checkout page. If you’d like a note for the recipient included with your order, please add the wording here too. We won’t include an itemised invoice with a gift unless you specifically ask us to.
2. Use our Personalised Wellbeing Box gifting service. You set the price and tell us a little about the recipient including anything you specifically want us to include or exclude, and we’ll do the rest! 

I have a discount code, how do I use it?

When you’ve finished shopping, go through to the checkout page, where you’ll find a box to enter your discount code. Pop the code in there and your discount will be applied. If you have any problems adding a code, please contact us at info@wellbeingsisters.com.

Can I return my order?

If you aren’t totally satisfied with your purchase, you can return it in its original, unopened condition within 14 days for a full refund (excluding original delivery fees).

If your products are faulty or damaged please contact us at info@wellbeingsisters.com for a full refund or exchange.

Terms and conditions apply, please visit here for full details.

Are all the products available at Wellbeing Sisters safe for use when trying to conceive (TTC), when pregnant or whilst breastfeeding?

Not all the products available at Wellbeing Sisters are safe for use when trying to conceive (TTC), when pregnant or whilst breastfeeding. If a particular product is not suitable for use during these periods, a badge will be present on the product image stating "NOT SUITABLE. Do not use when TTC, pregnant or breastfeeding". This could be because of a certain ingredient or because the percentage of essential oils is too high, for example. If you are unsure if you should use a particular product, please consult your general practitioner or relevant healthcare professional. If you have further questions, please email us at info@wellbeingsisters.com.

How much is postage and packaging?

We currently charge £2.99 per Wellbeing Sisters shop order (free when you spend £35 or more!) and post via DPD with tracked next-day delivery. 

What is the WSCLUB.?

The WSCLUB. Is the new way to discover clean beauty and wellbeing products with at least 40% off. 

It’s kind of like a subscription box, except YOU set the price AND pick the products … if you want to. 

For more information and to sign up for FREE, click here.

Where do you ship?

We currently deliver across the UK (excluding Channel Islands and The Isle of Man). We hope to be delivering internationally soon.

Can I change my delivery address?

Absolutely! Any changes can be made by logging into your account and clicking on your Wellbeing Sisters profile. Alternatively, if it is a temporary change, you can edit the delivery address on one order during the checkout process.

How much is postage and packaging?

We currently charge £2.99 per Wellbeing Sisters shop order (free when you spend £35 or more!) and post via DPD with tracked next-day delivery. 

How do I know exactly what’s in my products?

If you visit our online shop, you will find a full list of ingredients for all of the products in your box, plus more detailed product information, such as storage instructions, directions for usage, and allergen warnings. If there is a product in your box that is not stocked in our shop, details of the brand’s own website can be found on the product list in the box, and a full list of ingredients can be found there.

When does the WSCLUB. open? 

The first WSCLUB. opening will be on Tuesday, 12th July. It will stay open for 48 hours. After that, it will open on the first Tuesday of every month, for 48hrs. We will send all members email reminders so you don’t miss out!

What kind of products can I buy in the WSCLUB.?

Beauty, skincare, lifestyle products such as home fragrances and cleaning products, health products and supplements, and occasional sweet treats and healthy snacks. 

Can I select the products I buy from the WSCLUB.?

Yes! Every month we will choose a selection of products for you which will cost between £30-£35 after the 40% WSCLUB. discount. If you want a surprise or don’t log in to your account and make any changes to your basket, we’ll send you our selection, and you will be charged. BUT, you can swap any of our suggested products, add more, delete some, switch a few! Completely up to you! £15 minimum spend. And if you don’t fancy anything, you can skip a month – no fuss and no fee!

Is there a maximum number of products I can buy each month? 

The aim of the WSCLUB. is to give you the opportunity to experience a brand by trying 1 or 2 of their products at a hugely discounted price. So each brand sets a limit on the number of products you can buy at the discounted price. Don’t forget, as a WSCLUB. member, you also get 10% off everything in the WS shop – head there to shop the brands you love ‘til your heart’s content. 

Are all of the products in the WSCLUB. safe to use when TTC, during pregnancy and whilst breastfeeding? 

Most of our products are safe to use at any stage of life. However, those that aren’t considered safe when TTC or pregnant (due to a certain ingredient or higher levels of essential oils than recommended, for example) are clearly marked. You’ll see a badge on the image of any products that are NOT safe to use when TTC, during pregnancy or whilst breastfeeding. It says “NOT SUITABLE. Do not use when TTC, pregnant or breastfeeding”. This could be because of a certain ingredient or because the percentage of essential oils is too high, for example. If you have any questions, please drop us an email at info@wellbeingsisters.com. 

Will the WSCLUB. have every product from each featured brand available to buy at 40% off? 

No. Each brand featured in the WSCLUB. chooses the products they want to showcase to our customers. They usually pick those they think give the best example of their brand – or sometimes they choose a new range/product they are keen to show off. Also, sometimes only some of a brand’s products get the WS Seal of Approval for being entirely free from harmful ingredients – so occasionally, it’s us doing the vetoing!  

Can I buy as much (or little) as I want from the WSCLUB.? 

You can buy as much as you like, up to the limit set by each brand. £15 minimum spend. 

Do I have to pay postage? 

Yes, but only a subsidised amount of £2.99 per WSCLUB. order. We share the cost of reliable, tracked delivery with you, approximately 50:50. As soon as your order is ready, we’ll send it via DPD tracked, next-day delivery. 

When will I receive my WSCLUB. order?

Within 10 days of the WSCLUB. closing – but probably less. 

What if I want a break or don’t fancy anything in the WSCLUB. one month? 

No problem – you can simply skip a month! You’ll find the button just below the products in the WSCLUB. 

Can I return my WSCLUB. order?

Under the Consumer Contracts Regulations 2013, for most products bought online, you have a legal right to change your mind within 14 days and receive a refund. Please note that this right to change your mind begins on the date of your order – this will be 48 hours after the WSCLUB. opens on the first Tuesday of every month. If you notify us within 14 days of the WSCLUB. closing and your order being confirmed that you have changed your mind, you will be eligible for a refund. If this is before you have received your dispatch confirmation, the refund will be issued within 48 hours and will be received by your original payment method within 5 working days. Should you have received your dispatch confirmation, you will be required to return the items in their original condition prior to a refund being issued. The cost to return the items is payable by you and your refund will not include the original postage cost.   

For more information, please see our Ts and Cs.

Is the WSCLUB. available internationally?

The WSCLUB. is currently only available in the UK (excluding the Channel Islands and The Isle of Man). However, we hope to offer international shipping soon and would love to hear from you if this would be of interest: info@wellbeingsisters.com.

Do I need a coupon to get my WSCLUB. site-wide 10% discount in the shop?

No. Once you're logged into your account, you will see your 10% discount is automatically taken off each product price, which will automatically filter through when you check out.

Can I gift a WSCLUB. membership?

COMING SOON!

Why can’t I pay for my WSCLUB. order with PayPal?

Unfortunately Paypal doesn't allow variable amounts to be taken as automatic payments. To make life simple, the WSCLUB. has an automatic checkout system which means you are automatically charged for the amount in your basket when the WSCLUB. closes (unless you've skipped the month), so we're unable to use PayPal as a payment method for the WSCLUB. at this time.